WARRANTY CLAIM

Our world-class frames are covered under our comprehensive lifetime warranty, and our premium, optical-grade lenses are warranted to be free from manufacturer defects and remain scratch-resistant for a period of one year (12 months) from the original date of purchase. Live Eyewear, at our discretion, will replace or repair any frames and/or lens(es) damaged or found defective under normal use.

The warranty does not cover damage caused by improper or unreasonable use. Any alteration or modification of the original product will void the warranty.

To initiate a warranty claim, please contact our customer service team by phone at (800) 834-2563 or email us at [email protected].  If submitting your claim by email, please be sure to include your full name, phone number, and address.  Warranty claims are typically processed within 3 business days.

**If you are filing a claim for shipment to an address outside of Canada, please visit our website www.cocoons.com to complete your warranty claim.