Cocoons are the world’s finest fitover sunglasses and are covered by a comprehensive Lifetime Warranty. In the unlikely event that your Cocoons fitovers are damaged or defective, we recommend that you use our online claim process when filing a claim. The online service eliminates the need to send us your damaged Cocoons, so it saves both time and money. Only Cocoons fitovers can be filed through our online form. If you are unable to file your claim online, or you need to file a claim for a product other than a Cocoons fitover, a second option is to contact us by phone at 800.834.2563 or email us at [email protected] Warranty claims are typically processed within 3 business days.
Our world-class frames are covered under our lifetime warranty, and our premium, optical-grade lenses are warranted to be free from manufacturer defects and remain scratch-resistant for a period of one year (12 months) from the original date of purchase. Live Eyewear, at our discretion, will replace or repair any frames and/or lens(es) damaged or found defective under normal use.
The warranty does not cover damage caused by improper or unreasonable use. Any alteration or modification of the original product will void the warranty.
Please note: Online warranty claim submissions are currently only available for Cocoons fitovers. If you would like to submit a claim for clip-ons, flip-ups, goggles, Vistana fitovers, or LightGuard, please contact us by phone at 800.834.2563 or via email at [email protected] Thank you.
**If you are filing a claim for shipment to an address outside of Canada, please visit our website www.cocoons.com to complete your warranty claim.
How to Submit a Claim
Submit a Claim Online
All Live Eyewear products include a manufacturer’s warranty. If you are experiencing a defect or problem with your Live Eyewear product, please contact us at 800.834.2563 or via email at [email protected] and our customer service team will be glad to assist you. If you need to file a claim for Cocoons fitovers, please see our online warranty claim form. Thank you.