CONSUMER TERMS AND CONDITIONS

Payment Methods

Live Eyewear accepts these payment methods:

  • Credit Cards: American Express, Discover, MasterCard and Visa
  • PayPal

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

Live Eyewear cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility as a consumer to settle credit card problems with the issuing institution.

Returning Merchandise

Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind. If you’ve changed your mind, or if you aren’t delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price. Please note that you are responsible for shipping the products back to us and we recommend using a trackable shipping method.

You can return most new, resaleable items within 30 days of delivery for a full refund, as noted below:

  • To initiate a return or exchange, please contact Live Eyewear customer service at 800.834.2563 or by email at [email protected]
  • If you are requesting a refund, it will be for the full value of the returned items, unless otherwise noted.
  • Shipping and handling fees will not be refunded.
  • Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by Live Eyewear.
  • If any items or packaging are not returned or are damaged, a restocking fee may apply.
  • Individual products may be excluded from this guarantee.

Limited Lifetime Warranty

Authentic Live Eyewear OveRx fitover eyewear (Cocoons and Vistana) feature patented designs and professional grade components that are covered by a limited lifetime warranty. OveRx eyewear are warranted to the original purchaser for any defect in materials or workmanship. Live Eyewear will repair or replace, at its option, any pair of OveRx eyewear found to be defective, exclusive of damage caused by improper or unreasonable use. This warranty does not apply to normal wear and tear, including lens breakage or scratching. Any alteration or modification of the original product will void the warranty.
 
To register your limited lifetime warranty or for directions on how to submit a warranty claim, please see our warranty information section.  If you need additional assistance, please email [email protected]
 
WARNING: Purchasing Live Eyewear products from unauthorized retailers or websites will void the manufacturer’s warranty. To find your nearest authorized retailer, please use our Store Locator or browse our online Shop.
 

Refunds, Credits and Balances Due

Your credit card should be credited within 10 business days of the time Live Eyewear receives your returned merchandise. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.

Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Live Eyewear for assistance.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call Live Eyewear immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting Live Eyewear, you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

Shipping Destinations

This website services and ships to locations within Canada.  For locations outside of Canada, please visit www.cocoons.com. The products listed on this website are offered in Canadian Dollars.

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

Order Questions or Changes

If you have recently placed an order using the Cocoonscanada.ca website and need information about us or would like to change your order, there are a number of ways to contact us. If you have explored the links on our FAQ page but still need assistance, please contact Live Eyewear Customer Service at 800-834-2563.

Indemnification

You agree to indemnify, defend, and hold harmless Live Eyewear, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of Live Eyewear’s services.

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Live Eyewear reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, Live Eyewear will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with Live Eyewear’s Return Policy.